Refund Policy

Refund Policy

Last Updated:

Parent Company

Educurist Learning Solution

Platform: Edufy Academy

1. General Terms

Edufy Academy, owned by Educurist Learning Solution, is dedicated to providing a transparent, fair learning experience. If you are dissatisfied with your purchase, please follow the steps below to request a refund. All refund requests require direct contact with our support team—there is no automated refund button or self-service option on our website.

2. Eligibility for Refunds

  • Courses: Refunds for individual courses may be considered if requested within 7 days of purchase, provided less than 20% of course content has been accessed.
  • Subscription Plans: Monthly or yearly subscription plans may be refunded if requested within 7 days of initial payment and no certificates have been downloaded or major assessments completed.
  • App and Software Purchases: Refunds for downloadable products are available within 7 days, if content has not been significantly accessed, downloaded, or used.

3. Refund Exclusions

Refunds will NOT be granted if:

  • More than 20% of course/lesson content has been viewed or completed
  • You have received a certificate for course completion
  • The request is made after the 7-day period from purchase or renewal
  • Products were purchased during heavy promotional discount campaigns (unless specified otherwise)

4. Refund Request Process

As there is no refund button or automated refund feature on Edufy Academy, please contact our support team directly to request a refund.

How to request a refund:

  • Email your refund request to: support@edufyacademy.com – Include your registered email, order details (course name, purchase date), and reason for the request.
  • Alternatively, use the website's chat support feature to speak to a team member.
  • The support team will review your request and respond within 3 business days.
  • If approved, refunds are processed to the original payment method within 7–10 business days.

5. Special Cases

  • Accidental Purchases: If you believe you have made an accidental purchase, contact support immediately.
  • Technical Issues: For platform errors that restrict access to purchased materials, contact support within 48 hours for resolution or a refund.
  • Corporate Plans: Bulk/corporate refund requests will be handled on a case-by-case basis.

6. Policy Updates

Educurist Learning Solution reserves the right to update this policy at any time. All changes will be communicated via the website and email announcement.

7. Need Help?

For any refund-related inquiries, please contact:

Email: support@edufyacademy.com
Help Desk: On-platform chat support
Phone: +91 9118618691

We are committed to ensuring fairness and satisfaction for every learner.